Serviceline360

Our services

Inbound and outbound services for maximum customer satisfaction.

Multilingual support: German, English, Turkish and more.

Technical support, helpdesk, appointment scheduling and much more

Surveillance and monitoring of service operations

Efficient service calls, because a technician is not always necessary; competent employees can solve some problems with guidance.

Billing of service items after a service call, because even a technician sometimes forgets…

About Us

Based in Europe, we offer customized call center and service center solutions for companies of all sizes. Our employees are trained, friendly, and solution-oriented.

What speaks for us

As an experienced service provider based in Turkey, we offer high-quality call center and service center services for German-speaking countries – efficient, secure, and flexible. Our collaboration with renowned German clients such as Vodafone, with express approval from their legal departments, is a testament to our expertise and reliability.

Modern infrastructure

Our workplaces are located in modern, technically well-equipped offices. The environment is designed for efficiency, discretion, and employee safety – with a focus on reliability in customer contact.

Competent and multilingual staff

All of our employees speak at least two languages, including fluent German. They are trained in professional customer service, even in challenging conversational situations.

Your benefits at a glance

* Highest security standards in handling data.

* Experienced teams that are at least bilingual.

* Flexibility through individually adaptable solutions

* Cost savings compared to the German market – with consistently high quality

Data protection & security

Compliance with the GDPR is not just a duty for us, but a fundamental principle of our daily work. Our security measures include:

* Access control to the building using an RFID card reader and additional facial scanning with time recording.

* Camera systems in all offices and floors for continuous monitoring.

* Modern fire and alarm systems.

* Access control to individual offices via RFID with time-controlled authorization.

* Special firewalls to protect sensitive data from internal and external attacks.

* System and network monitoring by a dedicated IT team of three experts.

* Hardware access is assigned and monitored exclusively by the system administrator.

* Software whitelisting – only programs necessary for work are available.

* Employees are not permitted to use external storage media.

Our experience – your advantage

For over seven years, we have been serving renowned clients as a reliable service provider. Our services are specifically geared toward streamlining service processes and sustainably increasing customer satisfaction.

Our focus areas at a glance

* Scheduling of service calls
We take over the complete appointment organization – quickly, reliably and customer-oriented

* Efficient route planning
Our optimized route planning ensures that your technicians arrive at the customer's site on time and in a resource-efficient manner.

* 24/7 service telephone & on-call service
We are available around the clock – even on weekends and holidays – to process your customer requests immediately.

* Sales & Customer Relations
Our trained employees meet your customers where they are – personally, competently and solution-oriented.

* Billing for service calls
We take care of the entire billing process – transparently, correctly and on time.